What is the maximum capacity of your accommodations?
The maximum occupancy is 7 guests (including a single-size sofa bed and a semi-single-size sofa bed). The recommended occupancy for a comfortable stay is 2 to 5 guests.
What are the beds and bedding like?
The bedroom is located on the second floor and features two single beds. Up to three futons can be laid out on the raised tatami area. Additionally, the sofa in the first-floor living room can be used as a bed (single bed size/semi-single).
Are pets allowed? Are there any restrictions?
Pets are allowed to stay.
The fee for small to large dogs is 3000 yen/pet/night. Please agree to the Pet Accommodation Agreement when making a reservation.
Please contact us once for more than 3 dogs.
Also, to make you and your dog comfortable for DOG" page. page to ensure a comfortable stay with your dog.
If you wish to stay with animals other than dogs, please contact us in advance.
2. reservations and fees
When do reservations begin?
We will update this page as needed. Please check our website from time to time.
When do reservations end?
Reservations are accepted up to one day prior to your stay. Regarding same-day changes and cancellations Cancellation Policy .
Can I make reservations by phone?
We will respond to your call, but it will be a tentative reservation. Please note that the reservation will be confirmed after the payment is completed.
We cannot offer any discounts, so we recommend that you make reservations through our website.
When is the cancellation fee charged?
Please note that the following cancellation fees will apply 14 days prior to arrival
On the day of stay: 100% of the room charge
1 day before: 80% of room charge
2 days before: 50% of room charge
7 days prior: 30% of room charge
14 days before: 10% of room charge
What is included in the fee? Are there any additional charges?
Rates include accommodation. (use of BBQ facilities, hot springs, various amenities)
Please prepare food and other ingredients on your own.
3. check-in and check-out
What are the check-in and check-out times?
Check-in: 16:00 Check-out: 11:00
Can I check in early or check out late?
Please take your time to prepare for the event, as it can take up to 30 minutes before and after. We are flexible, so please consult with us at any time.
How to check-in?
HOTELSMART will ensure smooth entry into the hotel. After making a reservation, please pre-register at the URL provided in the e-mail you received and obtain the QR code necessary for check-in. You can easily check in using the tablet installed at the entrance of the facility.
Are there set hours of use for the hot spring outdoor baths?
Available 24 hours a day, 7 days a week.
How is the BBQ grill used and what equipment is needed?
BBQ Grill is a gas grill made by Weber in the USA. Instructions for use can be found Click here for instructions on how to use the grill. The grill also comes with an instruction manual, which can be found here.
5. with children and pets
Are there any facilities for children (cribs, high chairs, etc.)?
No special children's facilities are available at this time.
Is there space for pets to stay comfortably?
All rooms are pet-friendly for your relaxation and enjoyment.
Are there any special rules regarding pets?
Pets are allowed in all rooms, but are not allowed to enter the bathtub. Sleeping together is also allowed with diapers or a pet sheet. However, please understand that you will be charged separately for any stains on the bed or sofa. If your pet rides on the tatami mats, please spread a dog sheet on the tatami mats. Please wipe your pet's feet frequently before using the room.
To add a friend from your smartphone, scan the QR code.
Are there any hospitals or veterinary clinics nearby?
There is a hospital and a pet hospital nearby.
Yanmo-no-Sato Animal Clinic (5 min. by car)
Sakura Namiki Animal Hospital (7 min. by car)
Proviopet Clinic (13 minutes by car)
7. access and transportation
How should I get there? Is parking available?
Access." Access" for more information. One parking space is available next to the building.
How can I get there from the nearest station?
Cabs are available, and rental bicycles are available at Izu Kogen Station.
8. other
Is there a no smoking policy in the facility?
Please note that smoking is not permitted indoors in the facility. Please smoke outside on the deck at the Doggie Plaza (no ashtrays are provided). (No ashtrays are provided).
